D&L is a family-owned feed store that has been in business for over 30 years. We provide a wide range of livestock and small animal feeds, as well as lawn and garden products. We are open Monday through Saturday, and closed every Sunday.

A Great D&L Employee Will:

1. Serve One, Serve All – Treat all customers equally and seek to give them the BEST customer service.
2. Be a Name Knower – Build relationships with customers.
3. Be an AgXpert – Whatever your job, learn the skills to be the BEST.
4. Be All About Ag – Have an appreciation for the agriculture world we share our love with.

Preferred Skills & Requirements

• Agriculture and/or other product knowledge equivalent to horticulture, farming/ranching, livestock or pet experience
• Retail experience preferred
• Customer Service experience preferred
• Reading skills
• Good listening and written & verbal communication (English preferred) skills
• General math skills
• Able to lift and move items up to 30 lbs
• Ability to train, direct and guide team members
• Ability to work successfully with all levels

Job Duties and Responsibilities

Customer Relations

• Assist in managing employees to ensure customer needs are being met according to D&L standards
• Help customers make selections by building customer confidence; offering suggestions and opinions
• Set an example to achieve excellence in customer service and maximize sales/profits
• Foster a positive image of D&L Farm and Home within the store and community
  

Ordering

• Order products according to store needs and company policy and procedure
• Monitor reports regarding the status of Purchase Orders and Transfers
• Responsible for handling credit memos

Inventory Maintenance

• Assist in overseeing that physical inventory procedures are followed and that counting is completed timely
• Assist in overseeing product receiving and stocking
• Monitor reports regarding old and slow moving inventory and take appropriate action
• Monitor inventory shrinkage

Store Maintenance 

• Assist in developing and implementing cleaning and grounds upkeep procedures as needed.
• Communicate solutions, suggestions and ideas to make changes to improve efficiency and appearance

Marketing

Partner with Retail Specialist(s) on the following: 

• Ensuring displays and end caps are rotated and in good condition according to the merchandising calendar
• Keeping employees and clientele informed by notifying them of promotions, special events and future merchandise of potential interest
• Attending special events and ensuring employees and customers are aware of such events

Employee Education and Training

• Teach employees the D&L way: All About Ag, Serve One, Serve All, Name Knowers, AgXperts.
• Participate in store meetings and training sessions to meet the company’s objectives
• Work with Human Resources regarding any employee education needs or behavior problems
• Demonstrate and support employees to adhere to company’s policies, standards and expectations to maximize sales/profits
• Support and encourage high morale and level of cooperation among employees through listening, support and coaching for success
• Assist with training of store employees including going over the weekly Huddle
• Recognize employees that adhere to the company’s values and beliefs
• Demonstrate leadership skills to meet the company’s objectives

Scheduling

• Assist in monitoring and determining employee schedule and store staffing needs, considering store budget.

Safety

• Maintain store safety for staff and customers

Other Responsibilities Include:

• Communicating with Accounting, Marketing, Purchasing and Human Resources departments regarding any needs for the store
• Fulfilling all the job duties and responsibilities of the Retail Specialist as needed
• Support the store manager with all phases of store operations
• Demonstrate a sense of urgency and is action oriented to achieve results.
• Complete required training and education
• Document sale by creating or updating customer profile records in Point of Sale
• Process payments by totaling purchases; processing checks, cash, and store or other credit cards per Company Policies and Procedures
• Call customers regarding open orders and collect payments
• Any task that helps improve customer and sales and other job duties & special projects as assigned 

Benefits

• Paid Time Off
• Health Benefits
• Retirement Savings Account with Employer Match
• Employee Discount