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Title Assistant Manager – Full-Time in McKinney
Categories McKinney
Location McKinney
Job Information

D&L is a family-owned feed store that has been in business for over 30 years. We provide a wide range of livestock and small animal feeds, as well as lawn and garden products. We are open Monday through Saturday, and closed every Sunday.

 

A Great D&L Employee Will:

  1. Serve One, Serve All – Treat all customers equally and seek to give them the BEST customer service.
  2. Be a Name Knower – Build relationships with customers.
  3. Be an AgXpert – Whatever your job, learn the skills to be the BEST.
  4. Be All About Ag – Have an appreciation for the agriculture world we share our love with.

Preferred Skills & Requirements

  • Agriculture and/or other product knowledge equivalent to horticulture, farming/ranching, livestock or pet experience
  • Retail experience preferred
  • Customer Service experience preferred
  • Reading skills
  • Good listening and written & verbal communication (English preferred) skills
  • General math skills
  • Able to lift and move items up to 30 lbs
  • Ability to train, direct and guide team members
  • Ability to work successfully with all levels

Job Duties and Responsibilities

Customer Relations

  • Assist in managing employees to ensure customer needs are being met according to D&L standards
  • Help customers make selections by building customer confidence; offering suggestions and opinions
  • Set an example to achieve excellence in customer service and maximize sales/profits
  • Foster a positive image of D&L Farm and Home within the store and community

Ordering

  • Order products according to store needs and company policy and procedure
  • Monitor reports regarding the status of Purchase Orders and Transfers
  • Responsible for handling credit memos

Inventory Maintenance

  • Assist in overseeing that physical inventory procedures are followed and that counting is completed timely
  • Assist in overseeing product receiving and stocking
  • Monitor reports regarding old and slow moving inventory and take appropriate action
  • Monitor inventory shrinkage

Store Maintenance 

  • Assist in developing and implementing cleaning and grounds upkeep procedures as needed.
  • Communicate solutions, suggestions and ideas to make changes to improve efficiency and appearance

Marketing

Partner with Retail Specialist(s) on the following: 

  • Ensuring displays and end caps are rotated and in good condition according to the merchandising calendar
  • Keeping employees and clientele informed by notifying them of promotions, special events and future merchandise of potential interest
  • Attending special events and ensuring employees and customers are aware of such events

Employee Education and Training

  • Teach employees the D&L way: All About Ag, Serve One, Serve All, Name Knowers, AgXperts.
  • Participate in store meetings and training sessions to meet the company’s objectives
  • Work with Human Resources regarding any employee education needs or behavior problems
  • Demonstrate and support employees to adhere to company’s policies, standards and expectations to maximize sales/profits
  • Support and encourage high morale and level of cooperation among employees through listening, support and coaching for success
  • Assist with training of store employees including going over the weekly Huddle
  • Recognize employees that adhere to the company’s values and beliefs
  • Demonstrate leadership skills to meet the company’s objectives

Scheduling

  • Assist in monitoring and determining employee schedule and store staffing needs, considering store budget.

Safety

  • Maintain store safety for staff and customers

Other Responsibilities Include:

  • Communicating with Accounting, Marketing, Purchasing and Human Resources departments regarding any needs for the store
  • Fulfilling all the job duties and responsibilities of the Retail Specialist as needed
  • Support the store manager with all phases of store operations
  • Demonstrate a sense of urgency and is action oriented to achieve results.
  • Complete required training and education
  • Document sale by creating or updating customer profile records in Point of Sale
  • Process payments by totaling purchases; processing checks, cash, and store or other credit cards per Company Policies and Procedures
  • Call customers regarding open orders and collect payments
  • Any task that helps improve customer and sales and other job duties & special projects as assigned 

Benefits

  • Paid Time Off
  • Health Benefits
  • Retirement Savings Account with Employer Match
  • Employee Discount
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